We have several helpful reception staff from 8 30 am till 5 pm from Monday to Friday to help with all patient queries.
We have a central number where patients can ring up and if we are busy, please do leave a message and we will ring back.
Alternatively patients can leave an online query and we can call you and book your appointment for you at a convenient time.
When you come for your Appointment please remember to obtain and bring the following:
- Referral letter from GP, family physician or other doctor
- Medicare card, DVA card, pension card
- Have your Private Hospital Insurance information with you
- Reports, X-rays, MRIs, CT scans etc. and any other relevant information
It is very important that all patients are informed and educated about their condition / diagnosis & treatment options : Operative or Non-operative options.
Dr. Nizam will discuss in detail any proposed treatments if surgery is being carried out, including the benefits and associated risks of surgery at consultation.
Once a patient agrees to have surgery, a further detailed booklet will also be sent to the patient. ALL patients will need to read this booklet which can be upto 15-30 pages detailing the reason for surgery, details of surgery, pre operative and post operative care and any precautions including specific exercises after the relevant surgery.
We have a dedicated team including reception staff, Nursing staff , physicians and anaesthetists who will make the pre operative journey as smooth as possible.
It is important that once the surgery is booked you read the relevant booklet that will be sent to you that will highlight all the important aspects.
A nurse and then an anaesthetist will also ring all patients to ensure they follow our strict protocols to ensure best outcomes.